Shipping policy
Shipping Policy
At Cutier Store we want your cute finds to reach you quickly and safely. Here's everything you need to know.
🚚 Free shipping on every order
We offer free standard shipping on all orders, worldwide — no minimum spend.
🌏 Where your order ships from
Our products are packed with care and shipped from our international partner warehouse. Every parcel is fully tracked from the warehouse to your door, so you'll always know where it is. Because it's an international shipment, your tracking may show scans from the origin country and customs before it reaches your local carrier. That's completely normal.
📦 Packed with care & processing time
Every order is carefully checked, packed with care and dispatched within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
Holiday notice: during national holidays at our partner warehouse (for example, early October), dispatch may take a few extra days. Orders placed during a holiday are prepared and shipped as soon as the warehouse reopens, and you'll receive your tracking number by email.
⏱️ Delivery time
After dispatch, delivery usually takes 7–15 business days depending on your country and local carrier. Remote areas and peak seasons (e.g. holidays) may take a little longer.
🔎 Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way. You can also track it anytime on our Track Your Order page.
🌍 International orders & customs
We ship worldwide. Any customs duties or import taxes charged by your country (if applicable) are the responsibility of the customer. If you're unsure, contact us before ordering and we'll be happy to help.
📬 Wrong address or lost parcel?
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before dispatch. If your tracking hasn't updated for an unusually long time, reach out and we'll help right away.
❓ Shipping FAQ
Where do you ship from?
From our international partner warehouse. Every order is fully tracked.
How long will my order take?
Dispatch in 1–3 business days, then usually 7–15 business days for delivery. Every order is fully tracked.
Why does my tracking show another country?
Your parcel travels internationally, so early scans come from the origin country and customs. Local scans appear once it arrives in your country.
My tracking hasn't moved for a few days. Is that normal?
Yes, tracking often pauses while the parcel is in transit between countries. If there's no update for more than 7 days, email us and we'll check it for you.
↩️ Returns
Please see our Refund Policy for our 30-day returns process.
💬 Contact us
Email: contactcutierstore@gmail.com
WhatsApp: +1 386 348 5852
